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Customer Satisfaction

Homepage  >  Environment, Social And Governance  >  Sustainability Strategy  >  Sustainability Approach And Material Issue  >  Material Issues  >  Customer Satisfaction
 

Customer Satisfaction

Customer Satisfaction Measurement Table for FY2019-FY2022
Unit FY2019 FY 2020 FY2021 FY2022 What was your target for FY 2022 ?
Score of Retail customers* in Open Market NPS research 36 48 53 58 55
Score of Retail customers in After Service Survey 80 81 82 81 80
Customers surveyed/Customers Targeted 100 100 100 100  
 
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