Our Material Matters

CLUSTER # OF ISSUE MATERIAL ISSUE RELEVANCE TO SDGs
CUSTOMER EXPERIENCE 1 Customer centricity and increasing customer satisfaction
8 Financial health and supporting customers in making
conscious financial decisions
FINANCIAL
PERFORMANCE
4 Financial performance (including solvency) &
direct and indirect impact on economy
CORPORATE
GOVERNANCE
AND RISK
MANAGEMENT
5 Transparent disclosure of information for stakeholders
12 Good corporate governance
3 Risk and crisis management (including integrated management
of financial and non-financial risks)
14 Compliance
DIGITAL
TRANSFORMATION
6 Customer privacy and information security
2 Digital transformation and technological advancement
INVESTING IN HUMAN
CAPITAL
10 Investing in human capital
RESPONSIBLE AND
SUSTAINABLE
DEVELOPMENT
7 Management of customer ESG
(Environmental, social and governance) risks
11 Climate change and energy
9 Pioneering the development of sustainable banking
13 Stakeholder dialogue