One does need others, right? We may tend to think, that every customer, walking in through the door, needs us to get something done for him, or her. But as an old saying goes ‘Only God knows who will need who’. I had a firsthand experience.
It was 2017... My son Alper is well behaved and calm at home but he is an active, feverish kid elsewhere. That’s why his teacher had been calling all the time, to inform us about his goings at school. My phone rang on a working day once again. I picked up and asked “Hello Ma’am, did something happen again?” The teacher said, “I will tell you something now, but you have to keep calm. Alper hit his head on the corner of an open window. I think he needs stitches. Can you come over?”
My colleagues were on leave, so it was difficult for me to leave the branch. I called my husband, but he didn’t answer, because he was still in class. A customer of mine, who is an ambulance driver, had come in for a transaction five minutes earlier, and overheard all my conversations. “Now, do not panic. I will go pick him up” he offered.
So he picked up Alper and took him to the ER. He got the scar stitched and sent me photos, so that I would not panic. In the meantime, I reached my husband who went to the ER , and took over Alper. I look back and wonder if our customer would do what he did if I had been sulky, whined every time he called, or if I did not offer a friendly service, or did not do my job properly?
A doctor for whom we perform a transaction today, can become our mothers’ doctor the other day; a teacher we provide support, can become our children’s teacher, or we can become the client of a lawyer, who we service today. That’s why, we should offer all the help we can to everyone, so that we will receive the same. You know, only God knows who to need who and when!