GARANTI’S POSITION IN THE BUSINESS
AREAS

RETAIL BANKING

 

BUILDING LONG-LIVED RELATIONSHIPS WITH
OUR CUSTOMERS

15.9 million

Retail customers
(based on Garanti’s definiton)

518 thousand

people became
homeowners with Garanti

1.6 million

customers saved with Garanti

 

14%

Consumer Loan Market Share
(#1 in consumer loans
among private peers)

12%

Mortgage Market Share
(Mortgages / GDP: 6%
- Huge growth potential)
(NPL ratioı: 0.8%)

11%

Customer Deposit
Market Share
(Demand deposits share in
customer deposits: 25%)
(vs. sector: 21%)

 

SME BANKING

 

WE OFFER INFORMATION
AND ADVISORY SERVICES TO SUPPORT THEIR
DEVELOPMENT

9%

TL Business Banking Loans
Market Share

24%

Share of SME loans
in TL loans
(based on BRSA definition)

 

COMMERCIAL & CORPORATE
BANKING

 

WE POSITION OURSELVES AS THE PRIMARY BUSINESS
PARTNER OF OUR
CUSTOMERS

10%

FC Loans Market Share

29

Commercial Branches

4

Corporate Branches

 

PAYMENT SYSTEMS

 

STRONG PRESENCE IN THE CREDIT CARD BUSINESS.
LICENSE TURKEY’S LOVEMARK BONUS CARD
TO 10 OTHER BANKS

19%

Acquiring & Issuing
Market Share

7 million

Leader in credit card
customers

690 thousand

16% market share in POS

 

DIGITAL BANKING

 

WE HAVE BEEN INVESTING IN DIGITAL FOR MORE THAN
20 YEARS TO OFFER OUR CUSTOMERS SEAMLESS
OMNI-CHANNEL EXPERIENCE

MOBILE

Best in class in Europe1

63%

of non-cash financial
transactions

INTERNET

>500 types of transactions

23%

of non-cash financial
transactions

ATM

Cash deposits/withdrawals:

102%


Serving non-bank customers
through cardless transactions

 

SOCIAL MEDIA

One of the most followed
financial institutions in Turkey
and in Europe, with over

5 million

followers

CALL CENTER

73.4 million

customer contacts

32 sec.

average response time
(sector 81 sec)

 

INTEGRATED SUBSIDIARIES

 

Note: Market shares are calculated based on BRSA Unconsolidated Financials as of December 31, 2018
1 In customer user experience per Forrester’s Global Mobile Banking Functionality Benchmark Study, 2018

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