TRUE STORIES

GARANTI EMPATHY

FOREWORD

"EMPATHY LIES AT THE HEART OF GARANTI."

 

WHO NEEDS
WHO?

UMUT DAĞISTANLICustomer Representative, Pamukkale University
 

EQUIVALENT TO ONE THOUSAND THANK-YOU’S

EMRAH SEVİMCustomer Representative, Bekir Paşa, Kocaeli
 

NOT JUST OUR JOB BUT OUR LIFE IS ABOUT RELATIONSHIPS

TANER BALABANRetail Banking Customer Relationship Manager, Niğde
 

I HAD TO DO SOMETHING FOR THAT FAMILY

EMİNE KARACACustomer Representative, Dinar, Afyonkarahisar
 

I HAD TRULY BECOME A MEMBER OF THAT FAMILY

NUR ÜMİTCustomer Representative, Niğde
 

IT’S ALL ABOUT MAKING YOUR WAY INTO THE HEARTS

İLKNUR ÖNDERCustomer Service Staff, Lalapaşa, Erzurum
 

THANKFUL FOR THE WELL-MEANING PEOPLE

ESRA ÖZHANDigital Customer Care Team Associate, İstanbul
 

THIS IS MY HOME AND YOU ARE MY GUESTS

MUSTAFA MERALSecurity Guard, Trabzon
 

WE SAVED A SIGNIFICANT LOSS ON THE PART OF OUR CUSTOMER

ARZU YILDIZPayments Senior Supervisor, İstanbul
 

OUR TOP PRIORITY IS TO OFFER ASSISTANCE

KISMET UYGUNOutsource Operations Specialist, İstanbul
 
 
* True Stories are actual events, the names have been changed or anonymized for customer information privacy purposes.
Audio recording of True Stories have been voiced by Garanti Bank employees Ebru Kazancı Tuncel (Product Management and Business Development Supervisor, Cash Management and Transaction Banking), Ahmet Balcı (Country and Issuer Risk Supervisor, Bank, Country & Issuer Risk) and Sinem Özonur (Integrated Reporting Manager, Project Finance)

TRUE STORIES

GARANTI EMPATHY

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CONTENTS